FatFace disclosure a case study in ‘bungling the process’

A former location of Fat Face, in Putney Exchange, London. The company recently reported a data breach to customers. (Edward Hands /CC BY-SA 4.0)

U.K.-clothing retailer FatFace has egg on its face after a botched disclosure letter customers and security professionals consider too late, too secretive and too hard to confirm.

The retailer notified customers Wednesday of a “sophisticated criminal attack” they uncovered in January that may have accessed customer data. The letter contained the unusual request to “[p]lease do keep this email and the information included strictly private and confidential” and offered no way to confirm the breach on a company-branded website before calling a helpline set up to provide Experian credit monitoring.

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